Read our Refund Policy

Refund Policy

Effective Date: 06/07/2024

1. Introduction New Era Transport Services ("we," "our," or "us") aims to provide satisfactory logistics services. This Refund Policy outlines the conditions under which refunds may be issued.

2. Eligibility for Refunds Refunds are available under the following circumstances:

• If we fail to deliver your products as agreed.
• If your products are damaged due to our negligence.

3. Refund Process To request a refund, please contact us at:

🏠 Plot 1624 F Close off 4th Avenue Festac Lagos

📞: +2348033006805

✉️: info@neweratransports.com

with the following details:

• Your name and contact information.
• Details of the shipment and the issue encountered.

4. Refund Timeline Once your refund request is received and approved, we will process the refund within [Insert Number] business days. The refund will be issued using the same method of payment used for the original transaction.

5. Exceptions No refunds will be issued for:

• Shipments that were delayed or damaged due to factors beyond our control (e.g., natural disasters, customs delays).
• Incorrect or incomplete information provided by the customer.

6. Changes to This Policy We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website.

7. Contact Us If you have any questions or concerns about this Refund Policy, please contact us at:

🏠 Plot 1624 F Close off 4th Avenue Festac Lagos

📞: +2348033006805

✉️: info@neweratransports.com